FAQs

Who will be cleaning my home?
A regularly assigned team will clean your home. All employees are uniformed, insured, and bonded.

top
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Kelly Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better..

  top
What time will Kelly Maids be at my home?
Our normal workdays are Monday through Saturday from 9:00 am to 5:00 pm. We will make every effort to meet your needs..

top
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick upclothing, toys or other household items..

top
What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Kelly Maids will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

top
Am I liable for worker's compensation, insurance or employment taxes?
Many homeowners are not aware of their personal liability regarding work related injury and social security taxes for independent home-service workers. No need to worry, Kelly Maids takes care of all this for you.

  top
Do I need to provide cleaning supplies or equipment?
No. Kelly Maids brings all the equipment and normal cleaning supplies. However, if you have a special product you would prefer, our staff will be more than happy to accommodate you.

  top
Do I need to be home when Kelly Maids comes?
Many of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home. To insure added security, all house keys are individually coded and cross-referenced. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge..

  top